Terms and Conditions

These terms and conditions (“User Terms”) apply to Your visit to and use of the Mobile Application and Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application.

By checking and agreeing “I agree to the Terms & Conditions and Privacy Policy” you are consenting to be bound by these User Terms. Please ensure that you read and understand these entire user terms before you use the mobile application/site. If You do not accept any of the User Terms, then please do not use the mobile app/Site or avail any of the services being provided therein. Your agreement to these user terms shall operate as a binding agreement between you and MegaCharge in respect of the use and services of the mobile application/site.

Definitions

  • Account: The account created by the Customer on the Mobile Application for availing the Services provided by MegaCharge.
  • Application: The mobile application named “MegaCharge/Mega Charge” updated by MegaCharge from time to time.
  • Convenience Fee: The fee payable by the Customer to MegaCharge for the Service.
  • Cancellation Fee: The fee payable towards cancellation of an Electric Vehicle Charging Session time slot booking.
  • EV (Electric Vehicle) Charging Session: The duration between when a user starts and stops charging an electric vehicle.
  • Customer/You/EV Driver/User: A person who has an Account on the Application.
  • Fare: The amount in Indian Rupees for energy consumption during an EV Charging Session.
  • Registration Data: Information provided by the Customer for registration on the Application.
  • Service(s): Facilitation of EV Charging service by MegaCharge.
  • Site: The Application and the website https://www.MegaCharge.co.in.

Eligibility

  • You have attained at least 18 years of age.
  • You are competent to enter into a contract under the Applicable Laws.
  • If You reside in a jurisdiction that restricts the use of the Service because of age, you must abide by such age limits.

Registration and Account

You understand and acknowledge that You can Register/Sign Up on the Application only after complying with the requirements by entering Your Registration Data. Ensure that the data provided is accurate, complete, and current.

Services

By using the Application or the Service, You further agree that:

  • You will not use an account that is subject to any rights of a person other than You without appropriate authorization.
  • You will not use the Service or Site/Application for unlawful purposes.
  • You will not try to harm the Service, Site, Application, or our network in any way whatsoever.
  • You will provide MegaCharge with such information and documents as MegaCharge may reasonably request.
  • You will only use an authorized network to avail of the Service.
  • You will comply with all Applicable Laws from Your country of domicile and residence and the country, state, and/or city in which You are present while using the Site, Application, or Service.

MegaCharge reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements.

Further, MegaCharge will store the information provided by You or record Your calls for contacting You for all Service-related matters. You shall promptly inform MegaCharge of any change in the information provided by You.

MegaCharge, or an authorized representative of MegaCharge, shall provide information regarding services, offers, discounts, and promotions provided by MegaCharge to You by way of SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point in time. To discontinue receiving such information, You may visit the specific link provided in the Application.

You agree to grant MegaCharge a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the copyright, publicity, database rights, or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information.

You also agree and permit MegaCharge to share Your information and/or permitted information with third parties to facilitate provision of certain value-added services offered by such third parties to You and/or to provide certain value-added services to You by MegaCharge. By accepting these terms, You expressly consent to receiving communications from MegaCharge or third parties offering value-added services through Your registered phone number, email ID, or the Application. You agree that You will not hold MegaCharge responsible for any such communications received from third parties, nor will any such communication amount to spam, unsolicited communication, or a violation of Your registration on the national do-not-call registry.

In case You are unable to access Your Account, please inform Us at support@MegaCharge.co and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account.

Payment

Total Payable Amount for EV Charging will be collected by MegaCharge, and additional paid amounts shall be refunded to the EV User’s Wallet.

Cancellation & Refund Policy

You may cancel or reschedule your booking for an EV at any point of time subject to a Cancellation/Reschedule Fee.

Contact Us

If you have any questions, please contact us at support@MegaCharge.co.

Confirmation of Booking

MegaCharge shall, upon receiving the booking request from You, proceed to confirm or decline the booking based on the availability of the EV Charging time slot at the Charge Spot/Station. This shall be informed to You via an SMS or email.

In the event the booking is confirmed, You shall check the booking details, including but not limited to booking time and booking location. If there is incorrect detail, it needs to be informed to us immediately by calling our Toll-Free Number (1-800-121-2025).

You shall bear the consequences and damages for any delay caused due to Your failure to check the confirmation SMS or email or failure to inform MegaCharge of the incorrect details immediately.

Payment

At the end of the EV Charging Session, the Total Payable Amount for EV Charging will be collected by MegaCharge, and the remaining additional paid amount shall be refunded to the EV User’s Wallet.

MegaCharge shall provide a receipt of the Total Payable Amount for EV Charging at the end of the EV Charging Session.

All applicable taxes in respect of the Service Charge or Cancellation/Reschedule Fee shall be borne and payable by You to MegaCharge, as the case may be.

You shall choose to pay for the Service Fee by one of the following methods:

  • Credit Card/Debit Card/Net Banking/UPI: Payments will be processed via a payment gateway (PG) authorized by MegaCharge. Your authorization permits the PG to debit or credit the bank account associated with Your payment details.

Cancellation & Refund Policy

Applicable for Public/Commercial Charge Spots/Stations:

  • You may cancel/reschedule your booking for an EV at any point, subject to a Cancellation/Reschedule Fee.
  • If you cancel your booking at any time after booking, a Cancellation Fee will apply.
  • If the EV Driver is delayed for the EV Charging Session by more than fifteen (15) minutes from the booking time slot, the session will be automatically canceled, and a Cancellation Fee will be charged.
  • No fee will be charged for rescheduling the booking.
  • If booking cancellation is done by MegaCharge Admin or Charge Spot/Station Owner due to maintenance or being out of service, no Cancellation Fee will be charged, and the full paid amount shall be refunded.

To cancel a booking, navigate to:

  • Login to MegaCharge App -> Main Menu -> My Bookings -> Click “X” to Cancel the selected booking.

Once a cancellation request is made, it will take approximately 24-48 hours to process the refund. You will be notified via email or SMS.

Privacy and Data Sharing

You agree to grant MegaCharge a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise copyright, publicity, and database rights on any information provided by you, in any media now known or not currently known.

MegaCharge may share your information with third parties for providing value-added services. By accepting these terms, you consent to receiving communications from MegaCharge or its partners.

Contact Us

If you encounter any issues or have questions regarding your account, bookings, or payments, you can contact MegaCharge support at support@MegaCharge.co.